Privacy Policy

UltraPay's Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a child without verified parental consent, we will take steps to delete that information as soon as possible. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@ultrapay.finance.

We use the information we collect for the following purposes:

• To create and manage your UltraPay account
• To verify your identity and comply with KYC/AML obligations
• To process transactions, card payments, and asset conversions
• To provide customer support and respond to inquiries
• To detect, prevent, and investigate fraud, security incidents, and policy violations
• To send transactional notifications and service updates
• To improve and personalise our platform and Services
• To comply with applicable laws and regulatory requirements, including our obligations as a registered Money Services Business (MSB) with FINTRAC, Canada
• To analyse usage trends and optimise our platform performance

UltraPay does not sell your personal information to third parties. We may share your information only in the following circumstances:

We retain your personal information for as long as your account is active or as necessary to provide you with our Services. We may also retain your information for longer periods where required by law, regulatory obligations (including AML/CTF record-keeping requirements), or legitimate business purposes such as fraud prevention. When your data is no longer required, we securely delete or anonymise it.

UltraPay takes the security of your personal data seriously. We implement the following safeguards:

• Bank-grade AES-256 encryption for data at rest and in transit (TLS/SSL)
• Biometric authentication and multi-factor authentication (MFA) for account access
• Real-time fraud monitoring and anomaly detection
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and penetration testing

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password and enable biometric authentication on your account.

Depending on your country of residence, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention obligations
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities, including direct marketing
• Restriction: Request that we restrict the processing of your data in certain circumstances

To exercise any of these rights, please contact us at privacy@ultrapay.finance. We will respond to your request within 30 days. Please note that some requests may be subject to identity verification before we can process them.

UltraPay uses cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use include:

• Essential Cookies: Required for core platform functionality and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our platform.

UltraPay operates globally across 100+ countries. Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection frameworks.

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our platform prior to the changes taking effect. The updated policy will be effective as of the date indicated at the top of this document. We encourage you to review this policy periodically.

UltraPay is registered as a Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and operates in full compliance with applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations. We are committed to meeting all applicable regulatory obligations across the jurisdictions in which we operate.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We are committed to resolving any privacy-related concerns promptly and transparently.